Shipping policy

We currently ship within the United States and Canada.

Processing time

Orders are processed within 1-2 business days.

Shipping time

U.S.: 3-5 business days

Canada: 5-10 business days (may vary due to customs) 

Shipping rates

Shipping costs are calculated at checkout.

Customs & duties (Canada)

International orders may be subject to custom fees, duties, or taxes upon delivery. These charges are the responsibility of the customer.

Order tracking

Once your order ships, you will receive a order tracking number via email.

Delays

We are not responsible for delays caused by carriers, customs, weather, or incorrect shipping information provided at checkout.

Incorrect address

Please make sure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses. 

Lost or damaged packages

If your package is lost or arrive damaged, please contact us at hello.palacedesign@gmail.com within 5 days of delivery.